Business Digitalization

Many manufacturers are discovering that while their ERP solutions were designed to fit their current business needs, they don’t have the capacity to successfully carry the organization into the future. This is often because the solution does not have well-defined integration services and APIs that can extend beyond the enterprise to incorporate new digital technologies.

Integration with other line-of-business, third-party products and online platforms such as e-commerce sites, providing easy information interchange with external devices such as tablets and scanners. Unified workflows providing a consolidated view of businesses and operational aspects.

Digital moment, event and workflow orchestration. Shop floor sensors and new technologies such as AI will predict, prevent and even rectify equipment failure, while automatically optimizing processes, maximizing productivity and minimizing costs. Easier collaboration and information sharing with business partners. Machine learning and predictive search will surface intelligence that provides end-to-end visibility, real-time status information, unprecedented traceability and more. Supply chains will become conduits of information that foster transparency and collaboration among factories, suppliers, retailers and customers.

AI is able to pick up trends in customer behaviour and then push relevant information to you, taking your ERP from a simple system of record, to one of proactive engagement. Collaborative filtering aids your sales team by examining past similar transactions and then revealing cross-sell and up-sell opportunities.

Sales people can choose to follow key information on specific customers. If anything in the ERP database affects those customer, like an address change, a new sales order, an invoice or even a credit limit update, the follower will see it in their feed, without them having to run reports or do queries.

By employing a Digital Citizen in your business, you could provide your customers and your suppliers with an always-on, consistent and improved customer experience, 24/7, across the globe. Digital self-service agents can even act as personal assistants within your business – providing insights and information, running price queries, stock lookups, order status and more. AI bots are able to predict trends and respond to queries quickly and accurately.

Chat Bots will talk with customers. With these digital citizens taking over known or repetitive tasks, your human people are freed up to do what they do best, improving efficiencies and adding new value to all stakeholders.

APIs form the central line that connects the various technologies within your organization, and they need to interact securely with other systems whether they are on-premise, or in the cloud. When queries are run, it’s the API that determines whether the inputted requests have the appropriate permissions, and then returns the requested data if they do. It also controls what data can be requested and how it is received. A well-defined API will return requested data quickly and securely, saving time; cutting costs; and increasing efficiency and productivity. The integration also means that detecting fraud is easier as AI identifies anomalies in customer or internal sales orders, requisitions and purchase orders, and then alerts relevant people immediately.

By making use of Machine learning and A.I. SYSPRO will help you take advantage of structured and unstructured data that serves up previously identified insights, highlights exceptions, anomalies and emerging trends in your business, and aids in helping you make better and more informed decisions. Ultimately, people will be freed up to do what they do best, use their creativity and imagination to innovate, create, build stronger relationships, service existing customers and source new ones.